FAQs

1. How long does processing and shipping take?
Please allow 12-15 business days for custom orders to arrive. All orders are shipped via USPS First Class Mail, which typically takes 3-4 business days.

2. Can I cancel my order after it is placed?
Once an order is placed, it cannot be canceled. If the order is placed on the same day, we can offer store credit. Once production has started, we cannot offer store credit.

3. What is your return policy?
All sales are final. We do not accept returns or exchanges.

4. What payment methods do you accept?
We accept all major credit cards, Apple Pay, PayPal, and offer ShopPay Installments, which allow you to shop now and pay in 4 equal installments.

5. How do I use a store credit/gift card?

Add Items to Cart: Select items and proceed to checkout.

Enter Gift Card Code: Input the code in the Gift card or discount code field and click Apply.

Complete Payment: If the gift card doesn’t cover the total, pay the remaining balance with another method.

All gift cards are valid for (1) year / store credits are valid for 60 days from the issue date,

 

6. Can I change my delivery address after I place my order?
Yes, you can change your delivery address as long as your order has not been shipped. Please contact us as soon as possible. Once the order has shipped, we cannot change the address.

7. What should I do if my item is not what I ordered?
Please email us at shopdaintygalore@gmail.com within 24-48 hours of receiving your order, and we’ll assist you promptly.

8. My order says it has been delivered, but I haven’t received it. What should I do?
Please contact your local Post Office immediately. We are not responsible for lost or stolen packages once they have been delivered via USPS.

9. How long can my DG jewelry last?
With proper care, your DG jewelry can last up to 5 years or more.

10. I have a different question. What should I do?
We're here to help! Please send us an email at shopdaintygalore@gmail.com, and we’ll be happy to assist you.